Shipping Schedule & FAQ
We ship all over USA and introducing Canada as of 4/26/2022.
We have close to 70% off UPS Standard fees and charge you less than what we pay. Currently shipping only Next day air and 2nd day air.
SCHEDULE & Fees: includes reusable eco friendly insulator + reusable ice packs.
ALL Orders ship by Tuesday or Wednesday. Orders must be in by Monday or Tuesday to ship that week due to shipping company delays. We cannot ship on Thursday or later at this time until further notice due to freight related delays.
2-day reduced shipping($35 flat rate) must be ordered by Tuesday 7pm PST to ship Wednesday. Recommended to order Friday-Monday to ship early Monday/Tuesday in case of delivery delay.
- Next day air $59
- (additional processing may be needed depending on our backlog)
- Canada: overnight air: $125, $400 order minimum
Shipping Container & Ice . Containers are ecologically friendly, biodegradable Cotton-based Foam on most shipments.
Ice: specially developed non- toxic, food grade gel refrigerants that will not liquefy, leak or spill to contaminate your product. Cold Ice gel is 98% water and 2% Non-GMO cotton. It’s non-toxic and biodegradable gel. Contain FDA-GRAS approved ingredients and are odorless and colorless.
All Cold Ice gel packs are packaged in tough durable recyclable polyethylene wrappers with heat welded seams to ensure maximum resistance to punctures, tears and splitting. Also, all our product labeling is printed with ecologically safe, water-based ink.
Other Notes & Returns:
Due to the perishable nature of the Beef, Returns are not accepted. We will, at our discretion, issue a replacement or credit if and only if the following policy is adhered to by the customer: We do our best to package properly, and ensure timely and accurate deliveries. Sometimes, Delivery company is late. The items are perishable, so please notify us if there is an issue or error in your order within 24 hours upon receiving so we can make it right for you. We are here to make LIFETIME customers!
When sending a gift you must make sure the gift recipient will be available for delivery. We are not responsible for deliveries delivered on time but recipient not home/available to receive.
Thank you for your patronage and I hope you enjoy your delicious steaks!!
How will my order be shipped?
Orders are shipped through UPS 2-DAY, OR UPS Next Day Air w/ a cotton-based, eco-friendly insert/ and or 48-72 hour shipper.
What temperature will my meat be delivered at?
All of our meat is imported fresh and delivered fresh. We do use supercold ice pack sub zero temperatures which can do two things: slightly discolor steaks (also in absence of oxygen, discoloration happens), and bring steaks to slightly below freezing temperature temporarily in some rare cases. We recommend keeping track of the UPS Delivery schedule and putting it in the refrigerator immediately.
I used a thermogun and the steak was above 40F, what should I do?
In the summertime, this can happen temporarily. However, the thermogun measures the temperature of the plastic, and not the steak. If you take a milk carton out of the refrigerator and temp it, it will be above 50F because you are measuring the container, and not the steak itself.
Is fresh meat better than frozen? (Most of the other meat delivery companies deliver their meat frozen with dry ice)
We believe that fresh meat is always better than frozen meat when it comes to our premium cuts. While freezing beef is perfectly normal, the ice crystals that form can change the texture of the meat and create “purge” where the moisture comes out of the meat and changes the texture. You can still choose to freeze some of your meat. It should last approximately 2 weeks in the cryovac in the refrigerator. When defrosting, defrost in the fridge at least overnight.
How is the meat packed?
All of our meat is individually cut and vacuum packed in the specified portion sizes (indicated in the descriptions). The vacuum pack ensures the premium quality of the fresh meat and allows you to easily break out individual portions and, if you need to, conveniently freeze.
Where do you ship?
We are currently shipping to the lower 48 states and Hawaii with additional fee. If you live in Hawaii, please select hawaii as there is a small shipping surcharge. Canada orders are flat-rate $125 at this time.
Is it safe to pay online using my credit card?
Yes, we use a certified PCI Service Provider Level 1 payment processor called shop-pay.
How do I contact you?
Our best mode of contact is: email@example.com and we will gladly assist you or firstname.lastname@example.org